If you are a member of "StaCommu" and your membership has been cancelled even though you have not completed the cancellation procedure yourself, please check the following reasons as they may apply to you.
【For members using credit card payment】
①The credit card you are using has expired or is no longer valid.
ーIf the credit card you are using has an expiration date or is no longer valid, please set up a new, valid credit card and apply again.
② If the credit card you are using has reached its maximum limit
ーIf the credit card you are using has reached its maximum limit, please set up another credit card with an available balance and reapply.
③ If your credit card has been suspended due to insufficient account balance
ーIf your credit card has been suspended due to insufficient balance in your account, please reapply after confirming that your credit card usage has resumed after depositing money into your account.
④ If the credit card information has not been entered correctly
ーPlease reconfirm that the credit card number and the security code on the back of the credit card have been entered correctly before applying.
If the above reasons do not apply to you, but your subscription has been automatically cancelled, please contact us at the following URL.
Please include the payment method (credit card or Kyash) that you are using when you contact us.